目次

1 Supervision-The Management Task 2 Community-Oriented Policing and Problem Solving-Improving Neighborhood Quality of Life 3 Interpersonal Communications-Striving for Effectiveness 4 Motivation-A Prerequisite for Success 5 Leadership-The Integrative Variable 6 Team Building-Maximizing the Group Process 7 Change-Coping with Organizational Life 8 Performance Appraisal-The Key to Police Personnel Development 9 Training, Coaching, Counseling, and Mentoring-Helping Officers Grow and Develop 10 Discipline-An Essential Element of Police Supervision 11 Internal Discipline-A System of Accountability 12 Supervising the Difficult Employee-Special Considerations 13 Supervising Minorities-Respecting Individual and Cultural Differences 14 Tactical Operations-Critical Incident Deployment 15 Labor Relations-Problem Solving through Constructive Conflict 16 Homeland Security and Terrorism-A Changing Role