【MeL】The Emotionally Intelligent Nurse Leader (J–B AHA Press)
Moss, Mae Taylor 著
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目次
Preface ix About the Author xi Introduction xiii PART ONE: Understanding Emotional Intelligence 1. An Age–Old, New Kind of Nursing Intelligence 3 2. Emotions in a Techno–Illogical Age 20 3. Emotional Intelligence and Leadership 42 PART TWO: Intelligently Creating, Sharing a Vision, and Setting an Example 4. Leaders Who Create 69 5. Leaders Who Share a Vision 93 6. Leaders Who Set an Example 119 PART THREE: Intelligent Transfer of Information 7. Downloading: Honing Emotional Intelligence 141 8. Uploading: Coaching Emotional Intelligence 163 9. Weathering a Crash: Conflict Resolution in the Health Care Environment 184 PART FOUR: Changing the Culture of Nursing and the Organization 10. Shaping the Work Environment and Culture 215 11. Rebuilding and Upending the Hierarchical Pyramid 238 12. The Future of Emotional Intelligence for Nursing Leadership 262 References 279 Name Index 299 Subject Index 307