内容

目次

Innovative IT Solutions for Tourism: Identifying Competing Tourism Destinations Using a Group Decision Support System (K. W. Wöber); The Application of Information Technology on the Club Industry: A Case Study of a Private Club in Hong Kong (E. Suen, R. Law); Does the Public Sector Have a Role in Developing Destination Marketing Systems? (N. Mistilis, R. Daniele).- Knowledge Management and Change in the Tourism Industry: Resources and Capabilities of Tourist Firms in the Knowledge Economy: Towards a Framework (M. A. Rastrollo Horrillo); A Method for the Classification of Relationships and Information Needs of Tourist Destination Players (M. Franch, L. Mich, U. Martini); Measuring Effective IT Use among American Convention and Visitors Bureaus (U. Gretzel, D. R. Fesenmaier).- Electronic Communication Convergence: Electronic Communication Convergence: Policy Implications for Travel and Tourism (M. Hukill); The XML-KM Approach: XML-Based Integration of Tourism and GIS Data for HTML and WAP Clients (F. Pühretmair, P. Lang, A M. Tjoa, R. R. Wagner); Developing Location Based Services for Tourism: The Service Providers’ View (A. Zipf, R. Malaka).- Designs for Heterogeneous Travel Information Systems: Configurable EDI for Heterogeneous Tourism Information Systems Based on XML (W. Wöß, A. Dunzendorfer); A Framework for Integrating Heterogeneous Tourism Information Sources (A. Ashari, W. Leewattanakit, A M. Tjoa, R. R. Wagner); Use of New Standards for eCommerce Solution in the Tourism Domain: Destination ASEAN Region (W. Leewattanakit, A. Ashari, A M. Tjoa, H. Werthner).- Internet Marketing: The Internet and Tourism Marketing: An Origin-Destinations Study (P. F. Wilkinson); The Characteristics of Wap-Phone Users: Travel Habits, Internet Usage, and Demographics (I. Tjostheim, S. Heier); The Future Role of the Travel E-mediaries (CRSs, GDSs, Switch Companies, Videotext) (M. C. Licata, D. Buhalis, P. Richer).- Intelligent Recommendation Systems I: Case-based Destination Recommendations over an XML Data Repository (F. Ricci, H. Werthner); Personalised Travel Counselling System: Providing Decision Support Features for Travellers (N. Mitsche); Collaborative Filtering: Strategies for Travel Destination Bundling (Y. H. Hwang, D. R. Fesenmaier).- Communities and B2B Tourism: The Endeavour Extranet: Building and Managing a B2B e-Community in the British and Irish Leisure Travel Industry (P. Alford, K. Kärcher); Managing the Effects of E-mail on Organizations (J. M. van Grimbergen, G. J. van der Pijl); Additional Service Architecture (ASA) (J. Withalm, M. Fasching, P. Wolf).- IT Use by SMTEs: Investigating the Effect of Multimedia Technologies on the Employment Patterns in Small and Medium Tourism and Hospitality Enterprises in the UK (M. Sigala, D. Airey, P. Jones, A. Lockwood); The Use of the Internet by Hotels in Wales: A Longitudinal Study from 1994 to 2000 of Small and Medium Enterprises in a Peripheral Location with a Focus on Net Technology (H. C. Main); The Effects of Technological Innovations on the Spanish Tourism Sector (A. Sancho Pérez, A. Maset Llaudes).- Understanding Consumer Use of Destination Web Sites I: Benchmarking Tourism Destinations in the European Union (B. Oertel, S. L. Thio, T. Feil); Exploring Caller Dialogue: Analyzing Directed Information Search for Tourism Products (B. Pan, D. R. Fesenmaier); Virtual and Physical Tourism Destinations: How to Measure Consumers' Evaluations (R. Govers, F. M. Go).- B2C Virtual Communities: Defining the Virtual Tourism Community (Y. Wang, Q. Yu, D. R. Fesenmaier); The Business Offer and Its Implication for the Business Interaction Complexity: The Distribution of Tourism Packages (G. Hultgren, O. Eriksson); Tourism, Web-Raising and Community Development (S. Milne, D. Mason).- Understanding Consumer Use of Destination Web Sites II: Reengineering the Role of Culture in Tourism's Value Chain and the Challenges for Destination Management Systems: The Case of Tyrol (H. Pechlaner, L. Osti); Destination Marketing on the Internet: Impact of Hong Kong Tourism Association Web Site on International Travelers to Hong Kong (N. Au); The Impact of New Technologies on Information Research and Purchasing Behaviour of Quebec Air Travellers (A. Béliveau, J. B. Garwood).- IT and Tourism Education: eTourism Business and Web Based Training (W. Schertler, J.-C. Dierich).- IT Challenges the Hotel Industry: Investigating the Web Presence of London Hotels (P. Louvieris, T. H. Jung, Y. N. Pandazis); Effects of the Internet as a Channel for Bookings: A Study among Swedish Hotels (H. Nysveen, M. Lexhagen); Expert Perceptions on the Future of Hotel Electronic Distribution Channels (P. O'Connor, A. J. Frew).- Intelligent Recommendation Systems II: Tourist's Decision Making Process Assisted by the Web and Multimedia Intelligent Advisory System (B. Klicek); A Computer Based Accommodation Advisor (R. Law, C. Cheung); Using the Trip Planning Problem for Computer-Assisted Customization of Sightseeing Tours (J.-M. Godart)