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Contents Introduction L Hickey and M Stewart WESTERN EUROPE 1. Germany:politeness in Germany? J House (University of Hamburg); 2. France: how to buybread politely C. Kerbrat-Orecchioni (Lumiere University); 3. Belgium: face,distance and sincerity in service-exchange rituals E Danblon (UniversiteLibre de Bruxelles), B. de Clerck (University of Ghent) & J-P. van Noppen(Universite Libre de Bruxelles); 4. Luxemburg: greetings from foreign partsJ. Kramer (University of Trier); 5. Netherlands: indirect requests R. le Pair(University of Nijmegen); 6. Austria: politeness and impoliteness S. Haumann,U. Koch & K. Sornig (University of Graz); 7. Switzerland: between respect andacceptance G Manno (University of Zurich); 8. Britain "It's only asuggestion" M. Stewart; 9. Ireland: "In Ireland, it's done without beingsaid" J. L. Kallen (Trinity College, Dublin). NORTHERN EUROPE 10. Norway: howcan you be polite and sincere? T Fretheim (University of Trondheim); 11.Denmark: getting to the point E Fredsted (University of Flensburg); 12.Sweden: parliamentary forms of address C Ilie (Orebro University); 13.Finland: evasion at all costs V Yli-Vakkuri (University of Turku) EASTERNEUROPE 14. Estonia: a matter-of-fact style L Keevallik (Tartu University);15. Poland: from "titlemania" to grammaticalised honorifics R Huszcza (WarsawUniversity); 16. Hungary: uncertainty in a changing society L Bencze (AporVilmos Catholic College, Zsambek); 17. The Czech Republic: distance levels,management and intercultural contact J Neustupny (Obirin University, Tokyo)and J Nekvapil (Charles University, Prague) SOUTHERN EUROPE 18. Politeness inGreece: The politeness of involvement M Sifianou and E Antonopoulou(University of Athens); 19. Cyprus: a coffee or a small coffee? M Terkourafi(British School at Athens and University of Cambridge); 20. Italy: politerequests G Held (University of Salzburg); 21. Portugal: how to address othersM H Araujo Carreira (Universite de Paris); 22. Spain: thanks but no "thanks"L Hickey