内容

目次

THE CHALLENGE OF MANAGING THE CHANGING PUBLIC SECTOR. Governing the Millenium (D. Kettl). The National Government in Transition (C. Newland). Engines of Change: Leading from the States (C. Stenberg). Adjusting to Changing Expectations at the Local Level (B. Cigler). The Cahnging Character of the Public Sector (H. Milward). THE KEYSTONES OF ACCOUNTABILITY AND RESPONSIVENESS. Enhancing Accountability (B. Romzek). Understanding What the Law Says About Administrative Responsibility (P. Cooper). Achieving High Performance in Public Organizations. Building an Effective Organizational Culture (H. Rainey). SHAPING AND IMPLEMENTING POLICY––FROM POLITICAL ARENAS TO PROGRAM DELIVERY. Developing Effective Relations with Legislatures (A. Khademian). Empowering Citizens (J. Parr & D. Lampe). Managing Intergovernmental Processes (R. Agranoff). Designing effective Programs (C. Eoyang & P. Spencer). Implementing Public Programs (L. O'Toole). Managing Contracts and Grants (R. O'Leary). EFFECTIVE BUDGETING AND FISCAL ADMINISTRATION. Strategies for the New Budgeting (I. Rubin). Budgeting for Public Programs (G. Cope). Designing and Administering Governmnet Revenue Systems (J. Mikesell). Measuring and Reporting Financial Condition (R. Berne). Administering Public Debt (C. Johnson). MANAGING HUMAN RESOURCES. Evolving Public Service Systems (P. Ingraham). Enhancing Employee Performance (L. Wise). Compensating Public Employees (C. Pounian & J. Fuller). Training and Development for Organizational Performance (M. Budd & M. Broad). Realizing the Promise of Diversity (S. Ospina). Managing Relations with Organized Employees (R. Kearney) TOOLS AND METHODS TO PROMOTE EFFECTIVENESS. Strategic Planning Options for the Public Sector (J. Bryson & W. Roering). Leading and Managing Strategic Change (D. Eadie). Facilitating Organizational Development and Change (R. Golembiewski). Listening to Customers (M. Barzelay & C. Moukheibir). Tracking the Quality of Services (H. Hatry). Evaluating Public Programs (K. Newcomer). Managing Information Systems (K. Kraemer). Designing and Managing the Procurement Process (S. Macmanus). PUBLIC ADMINISTRATION SKILLS. Leading in a Shared–Power World (B. Crosby). Managing Conflicts Creatively (S. Faerman). Negotiating for the Public Good (L. Bingham). Communicating Effectively (J. Garnett). Developing Intrapersonal Skills (R. Denhardt & M. Aristigueta). THE PROFESSIONAL PRACTICE OF PUBLIC ADMINISTRATION. Professional Standard and Ethics (C. Lewis & B. Catron). Understanding Your Liability as a Public Administrator (C. Wise). Effective Enterprises, Effective Administrators (J. Perry).